how-can-i-help-you-hell
Companies are drowning in the simple things like the HELLO!
You’re in “Can I help you hell” and someone needs to DUNK you back to reality!
Stop with “Can I help you!” of course you can help them, it just depends on your ability to read people and make good decisions. Asking stupid questions isn’t a great start. Get Crazy!!!! Get unconventional!!!
The first impression is the most valuable part of the selling process and it’s dead in the water 80% of the time because we forget the basics.
- How to smile
- How to be happy
- How to be welcoming
- How to be transparent
- How to be hospitable
- How to leave a lasting impression
- How to give a damn
- How to create a moment
So many companies are stuck in a very traditional operational and marketing mindset – companies have to re-engage the understanding of behavioral patterns of today’s consumers. “Hello, how can I help you?” is usually the first impression a customer has of your brand. We’re not even to the product yet, and you’ve killed them with average. I call it, “how can I help you hell!” You’ve done the hard part; you’ve convinced the consumer to walk into the store or to take the money out of their wallet, then we say, “how can I help you?” You do that, and the Money-making potential is buried…dead.
Companies and groups who embrace crazy innovation usually see an increase in productivity, ideas, and eventually profits.
The first impression is the first shot to show them what you got! Research shows once the consumer feels like their decision to do business is validated by great customer service, an amazing product presentation, or a unique first impression, the actual sell itself becomes secondary.
Here’s the best part, when introduced to an environment supportive of the crazy model, the consumer is vulnerable to the purchase, meaning price isn’t as much of a concern because the moment becomes more valuable.
